THE ANSWERS TO YOUR QUESTIONS
Our aim is to ensure you have the most optimal shopping experience; therefore we have compiled your most frequently asked questions here. If your query can’t be found, kindly contact our team on customerservice@azzafahmy.com
Jewellery
In our online store you will find the most complete collection of Azza Fahmy handcrafted luxury jewellery stocked anywhere in the world. We are able to deliver to most continents across the globe and most countries for catalogue product within 15 working days, bespoke orders may, understandably, take longer.
All deliveries are handled by world renowned international couriers including DHL. Of course selecting the perfect gift or picking a complementary piece for your outfit can be something you need advice on. Be assured that our team are on hand to help and you can request a call back at any point. If you have any queries regarding the delivery of your jewellery please do not hesitate to customerservice@azzafahmy.com
Please follow the simple instructions on our Jewellery Care page to keep your pieces sparkling.
You can contact us through our contact page! We will be happy to assist you.
return policy
All sales on Made-to- Order items are final and non-refundable.
Azza Fahmy can accept returns up to 14 days after the receipt of your order.
You have up to 7 days to email us then a further 7 days to send the goods back. This means that the package must reach us within 14 days after you have received your order. Please be aware that the parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
Please read the information below:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item is your responsibility.
Azza Fahmy will not accept returns for any non-faulty items that have been worn.
Upon receipt of an order, if any item has been received with no seal, the customer should notify us by contacting us at customerservice@azzafahmy.com on the same day if they wish to make a return. We advise all customers to check jewellery thoroughly upon delivery before removing any attached seals or tags and before disposing of any original packaging.
shipping & delivery
In our online store you will find the most complete collection of Azza Fahmy handcrafted luxury jewellery stocked anywhere in the world.
We are able to deliver to most continents across the globe and most countries for catalogue product within 15 working days, bespoke orders may, understandably, take longer.
All deliveries are handled by world renowned international couriers including DHL.
Of course selecting the perfect gift or picking a complementary piece for your outfit can be something you need advice on; be assured that our team is on hand to help and you can request a call back at any point.
If you have any queries regarding the delivery of your jewellery please do not hesitate to contact customerservice@azzafahmy.com
We take great care in ensuring that our handmade luxury jewellery reaches you in good time and perfect condition. We have specially selected partners across the globe to bring the jewellery right to your doorstep.
UK
- Shipping charges apply
- A flat fee of £7.00 delivery is added to your order
- Delivery times – If an order is placed by noon it will be dispatched the same night for delivery within 5 working days if UK mainland
- Delivery anytime between 7am – 7pm, however DPD offer UK customers a 1 hour predicted window delivery slot
You can contact us through our contact page! We will be happy to assist you.
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